YOUR PRIVACY MATTERS
Privacy and confidentiality are hallmarks of the work that I do. The consent for and security surrounding the information provided by the coachees with whom I work is among my highest priorities - in short, I am committed to protecting your personal information.
Megan Fraser People Development is fully compliant with the current General Data Protection Regulation (GDPR) guidance. This page provides further information about the data I collect, why I collect it and how I use it. It also provides guidance on what you can do if you would like to request a copy of your information, make a complaint or delete your personal information.
HOW I OBTAIN PERSONAL DATA
Personal data may come to me in several ways. These include:
Information provided to me through the "Contact Us" form on the website
Information provided to me via email
Information discussed either in person, over the internet (e.g. Skype or Zoom), or by telephone
Information provided to me by a referrer (e.g. a sponsor in your company, or a friend or former client) by formal letter, in person, by email or by telephone.
WHAT PERSONAL INFORMATION I COLLECT
This will vary according to both the nature of the interaction and relationship between you and Megan Fraser People Development.
Generally speaking, I may collect:
Your full name and title
Your home address (for clients) and business address (for companies), your email address(es) and telephone number(s)
Your age / date of birth
Psychometric data (should you share a psychometric profile with me)
Bank account details should you enter into a financial arrangement with me for some reason (for payments and refunds)
The GDPR requires that I have lawful bases for processing all information. In my case, I use explicit consent at data collection point, as well as contract for purchased services.
WHAT I DO WITH YOUR PERSONAL INFORMATION
Your personal information is used solely to provide you with the best possible care or service.
If I work with you as a coaching client, or if you email me with information, I will keep accurate and detailed notes of our discussions. These may be both written notes or held electronically. Written notes are stored securely in a dedicated and secure locked filing cabinet and electronic records are securely stored and password protected. My email accounts are protected using strong passwords that are only accessible to me.
For event hosts, companies and community groups, any information that you provide, either directly or through the process of the discussions and consultations that are had will be stored securely either in paper format or as a password protected electronic file (as above).
As part of my ongoing professional development, I may share details of my coaching sessions with my supervisors. At no time will fully identifiable information (for example, your full name) will be released to my supervisors. Beyond this, none of your personal information will be shared with any third party unless I have your express consent to do so.
The sole exceptions to this rule are:
a) if I am required to share information by law
b) if your safety or that of someone else is at serious risk
Even in these highly unlikely cases, however, I will make every effort to discuss the process with you in full and walk you through anything that we have to do together.
Crucially, I will never sell or lease your personal information to any 'third parties' (such as other companies, or marketing agencies).
I also really value feedback, so that I can develop and provide better services. I’m hugely grateful for the opportunity to use use feedback as part of a 'testimonial', but wherever I would like to do this I will ask for your explicit consent before doing so. Furthermore, you will always able to rescind this consent at a later stage, including removing the feedback from my records and website.
HOW I STORE YOUR PERSONAL INFORMATION
The personal information that I hold digitally is securely stored and password protected. Any written information is held securely in a dedicated and secure locked filing cabinet in a secure location.
THE RIGHT TO BE FORGOTTEN
You have the express right to have any of your personal information that I hold, deleted or removed from our records at any time. This is called the right to be forgotten. In order to do this, I will need to make sure that the request has been made by the person to whom the information pertains and so I may ask a couple of security questions to ensure that this is the case. Requests can be made directly to email@example.com.
A cookie is a small piece of data that is sent to your Internet browser from a Web server and stored on your computer’s hard drive. Cookies are often used to provide you with a customized experience.
ADDITIONAL SECURITY MEASURES
The security of your personal information is very important to me. I use Secure Socket Layer (SSL) technology on this website, an encryption tool that provides security while transmitting information over the Internet. I also follow generally-accepted industry standards to protect the personal information submitted to me, both during transmission and once I receive it. However, while I strive to use commercially acceptable means to protect your personal information, you should be aware that 100% security with electronically-transmitted information is not possible.
I am obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, use, collection, disclosure or disposal. Security measures have been integrated into the design, implementation and day-to-day operating practices of my business as part of my commitment to protect the personal information I hold.
This extends to the safeguards in place surrounding virtual coaching sessions, which are conducted on Zoom. All of these sessions are end-to-end encrypted. You can learn more about Zoom's security and privacy technologies here.
Any further information can be requested at firstname.lastname@example.org.
CONSENT TO THIS AGREEMENT